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Backlight Law Enforcement Guidelines

Backlight Parent Corporation and its businesses and subsidiaries (collectively, the “Company”) will produce user information to governmental entities when it has a good faith belief that it is legally required to do so. The purpose of these guidelines is to inform law enforcement officials, government agencies, and court officials how to submit a request for user information.

The Backlight businesses (and subsidiaries) include:

  • Backlight Gem and Backlight Studio Live (operated by Backlight Parent Corporation)
  • Celtx (operated by Celtx Inc.)
  • cineSync (operated by Cospective Pty Ltd.)
  • ftrack and ftrack Review (operated by ftrack AB)
  • iconik (operated by iconik Media AB)
  • Wildmoka Clip Studio (operated by Wildmoka SAS)
  • Zype Streaming Platform, Zype Playout, and Zype Apps Creator (operated by Zype Inc.)

General

The Company will only produce user information (1) in response to a search warrant, subpoena, court order, or other similar legal process; or (2) in emergency circumstances, to the extent permitted by law. The form of the request should be appropriate to the nature of information requested and the facts and circumstances underlying the request.

Submit Search Warrants, Subpoenas, and Court Orders

All requests should be sent to legal@backlight.com. The email should attach an official copy of the requesting document. The requesting document should provide the following information:

  • The name of the requesting entity and the contact information of the requestor
  • The name of Backlight website or web application 
  • The records requested (e.g., subscriber records)
  • Information reasonably necessary for us to locate the records (e.g., subscriber name or email address or a URL) 
  • The means of disclosure (e.g., via email or other method)
  • To whom the records should be sent (and such person’s contact information)
  • The date by which the records are needed

Emergency Requests

If the requestor relies solely on emergency circumstances, it must provide the factual basis for its claim of emergency and the legal basis for disclosure in emergency circumstances. In addition, the request should provide all of the information required of a search warrant, subpoena, or court order.

Preservation Requests

All requests to preserve information shall specify:

  • The requesting entity and the contact information for the request
  • The name of the website or web application at issue
  • The records to be preserved 
  • Information reasonably necessary for the Company to locate the records (e.g., subscriber name or email address) 
  • The length of the preservation period
  • The legal and factual basis for the request

User Notification

The Company reserves the right to notify users of a request for their information unless prohibited by law. If a request asks the Company not to notify the user, the requestor should (1) attach an order from a court of competent jurisdiction; (2) identify any law that bars notification; or (3) provide facts explaining why notification might jeopardize public safety.

Child Exploitation

The Company will notify the National Center for Missing and Exploited Children (NCMEC) of facts and circumstances that indicate child exploitation. If a requestor seeks information relating to a NCMEC notification, the requestor should indicate the NCMEC report number and date.

Reservations

The Company reserves the rights to (1) challenge requests that it believes in good faith are invalid or improper; and (2) seek costs for responding to requests. Nothing in this policy shall be construed to constitute any waiver by Company or require the Company to disclose information in violation of any applicable law. Any waiver with respect to one request shall not be deemed a waiver of any right with respect to any other request.